Terms & Conditions

Carn’s® Kulfis provide a contactless delivery.
Acknowledgement to this message is very important. 

Deliveries by Carn’s® Kulfi are temperature controlled deliveries at -18°C to -22°C.

Carn’s® Kulfis are made with full double cream which is extremely dense and requires a very low temperature, below -18°C at all times, to keep our Kulfis frozen.
There is no air pumped into Carn’s® Kulfi.

When you receive your delivery please check you’re happy with your order and the Kulfis are frozen in the presence of the delivery driver.
Once the delivery has been accepted it will be non-refundable.

Delivery charge and fees are excluded, in the instance of any refund.

Please ensure someone will be available at the delivery address, to receive your order on the day of delivery.
(Once order has been place you will shortly receive an email confirming delivery date)

Deliveries are carried out anytime between 7am – 11pm, on the day of delivery.
Specified delivery times and slots are not available. However you can request to receive a call/text message up to 20 minutes prior to delivery.

Delivery drivers can wait on site for a maximum of 5 minutes.
If there is no one to receive your order on the day of delivery and your order needs to be rescheduled, there will be a new delivery charged at our standard rate for your order to be re-delivered. In the event of a delivery not been rescheduled within 21 days of the initial delivery date the order will be considered to be abandoned. The order will be refunded to original payment method excluding delivery charge and fees.

Carn’s® Kulfi must be kept below -18°C until the time of consumption.
Once defrosted, please do not re-freeze. 

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CARN’S is the registered trademark of Carn’s Limited, United Kingdom and Europe All rights reserved 2022-2023